M/S Mate

Payment options

We accept most major credit cards; Eurocard, JCB, Mastercard, Visa, Visa Elektron, China union Pay, Discover card, Apple Pay and PayPal. 

VAT discount

The price stated on www.mismo.dk is the full retail price including Danish VAT. The price does not include possible import taxes that may differ from country to country.

To compensate for these import charges, Mismo offers a 20% VAT discount at checkout for all our non-EU customers. This discount will automatically be applied when typing in a non-EU billing & delivery address.

The VAT discount that Mismo provides is more or less equivalent to the actual import taxes faced at delivery. The forwarding company, Fedex or DHL, will charge these import taxes.

Please note that any possible shipping cost, being standard or express service, do not include import costs that may be due when the package reaches the country of destination.

For any questions never hesitate to contact our customer support at support@mismo.dk

For additional info please read our Terms & Conditions

Shipping & returns

Shipping

We offer free domestic (Denmark) shipping on all orders and free shipping within the EU on orders above €400. Free shipping is automatically applied at checkout when meeting the order minimum. Express shipping can be added at checkout. Shipping rates are otherwise as listed below:

Choosing express shipping will usually see orders delivered within 1-2 days in Europe and 2-3 days for all International orders. Please note that some countries, remote cities, or islands may have longer delivery times.

Shipping times for standard service in Scandinavia are 1-3 business days, Europe 2-6 days and 6-9 days for North American, Asian & International orders. Please use our shipping times as a guide. Some countries may experience extended shipping times due to worldwide shipping congestions. Mismo takes no responsibility for delays in customs processes outside the EU. If you are in need of a time definite reception of you order, we strongly advise to opt for the Express shipping.

Order before 14:00 CET for same-day shipping. All orders are shipped by Fedex or DHL. Once shipped, we will email a shipping confirmation including a link and tracking number, for you to easily follow the order.

We gladly accept returns, but return expenses are paid for by the customer. You have 30 days to return the item(s)  from the date of receipt. Simply fill out a return form and our support team will reach out to you. You can either choose to return the order/item using your own preferred forwarder, or you can purchase a return label through our support team.

Read more about the return procedure here