The details worth knowing
Shipping
We offer free domestic (Denmark) shipping on all orders and free shipping within the EU on orders above €400. Free standard shipping is automatically applied at checkout when meeting the order minimum. Express shipping can be added at checkout.
Shipping rates are otherwise as listed below:
Denmark - Standard / Next Day / Free
EU - Standard / 2-5 Days/€20 — Express / 1-2 Days / €40
UK - Standard / 3-6 Days / €20 — Express / 1-2 Days / €50
Norway & Switzerland - Standard / 2-5 Days / €20 — Express / 1-2 Days / €50
USA & Canada - Standard / 6-9 Days / €25 — Express / 2-3 Days / €60
Hong Kong - Standard / 6-9 Days / €25 — Express / 2-3 Days / €50
Asia - Standard / 6-9 Days / €30 — Express / 2-3 Days / €60
Rest of the World - Standard / 9-12 Days / €40 — Express / 3-6 Days / €70
Choosing express shipping will usually see orders delivered within 1-2 days in Europe and 2-3 days for all International orders. Please note that some countries, remote cities, or islands may have longer delivery times.
Mismo takes no responsibility for delays in customs processes outside the EU. If you are in need of a time definite reception of you order, we strongly advise to opt for the Express shipping.
Order before 14:00 CET for same-day shipping. Once shipped, we will email a shipping confirmation including a link and tracking number, for you to easily follow the order.
Returns
Mismo gladly accept returns, but return expenses are paid for by the customer. You have 30 days to return the item(s) from the date of receipt. Simply fill out our online return form and our support team will reach out to you. You can either choose to return the order/item using your own preferred forwarder, or you can acquire a return label through our support team.
All prices shown on www.mismo.dk include VAT and reflect the full retail price.
For deliveries outside the EU, local import taxes and customs duties may apply upon arrival and can vary from country to country.
To offset these charges, Mismo offers a 20% VAT deduction at checkout for all non-EU customers. The discount is applied automatically once a non-EU delivery address is entered.
The VAT deduction is intended to broadly correspond to the import taxes charged at delivery. Any applicable duties and handling fees are collected directly by the shipping carrier (FedEx, UPS or DHL).
Please note that shipping costs - whether standard or express - do not include import taxes or customs duties, which are payable upon delivery in the destination country.
For any questions kindly email us at support@mismo.dk
Our Copenhagen showroom is open on weekdays from 8:30–16:00 for shopping and order pick-up.
If you wish to schedule a private shopping appointment, we kindly ask you to contact us in advance at support@mismo.dk.
Mismo Showroom
Prags Boulevard 49, 1st floor, B5 (please use the doorphone), 2300 Copenhagen
