Shipping
We offer free domestic (Denmark) shipping on all orders and free shipping within the EU on orders above €400. Free shipping is automatically applied at checkout when meeting the order minimum. Express shipping can be added at checkout. Shipping rates are otherwise as listed below:
| Destination | Standard | Cost | Express | Cost |
|---|---|---|---|---|
| Denmark | Next Day | Free | N/A | N/A |
| EU | 2-5 Days | €20 | 1-2 Days | €40 |
| UK |
3-5 Days | €20 | 1-2 Days | €50 |
| Norway & Switzerland |
2-5 Days | €20 | 1-2 Days | €50 |
| USA & Canada |
4-7 Days
|
€25
|
1-3 Days
|
€60
|
|
Hong Kong
|
4-7 Days
|
€25
|
2-4 Days |
€50
|
|
Asia
|
4-7 Days
|
€30
|
2-4 Days
|
€60
|
|
Rest of the World
|
4-10 Days
|
€40
|
2-5 Days
|
€70
|
Choosing express shipping will usually see orders delivered within 1-2 days in Europe and 2-3 days on International orders. Please note that some countries, remote cities, or islands may have longer delivery times.
Shipping times for standard service in Scandinavia are 1-3 business days, Europe 2-5 days and 4-7 days for North American, Asian orders. Please use our shipping times as a guide. Some countries may experience extended shipping times due to worldwide shipping congestions. Mismo takes no responsibility for delays in customs processes outside the EU. If you are in need of a time definite reception of you order, we strongly advise to opt for the Express shipping.
Order before 14:00 CET for same-day shipping. Once shipped, we will email a shipping confirmation including a link and tracking number, for you to easily follow the order.
Returns
We accept returns within 30 days of receipt.
EU customers can easily return or exchange items through our return portal. Simply enter your order details, choose your preferred option, and follow the steps.
For non-EU customers, returns can also be initiated through the portal. Exchange requests are currently handled separately - please contact our support team for assistance.
Return shipping costs are paid by the customer.
