Terms & conditions

The following terms and conditions shall govern the sale by Mismo.dk and the buyer. By placing orders with Mismo.dk, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please contact Mismo before placing your order. 

All prices are retail prices and are stated in Euro but can be changed to reflect a different currency (USD,GBP,DKK,JPY).Prices are displayed inclusive of Danish VAT. Non European countries with exemption for countries with free trade agreement with the EU receive a VAT deduction in the cart due to: taxes, duties, import fees charged by your local government. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore Mismo will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Mismo products reaches your country. Discount codes cannot be combined with each other and only apply to full priced items.

We accept most major credit cards; Eurocard, JCB, Mastercard, Visa, Visa Elektron, China union Pay, Discover card, Apple Pay and PayPal. The payment will not be deducted from you account until the item has dispatched. 

Mismo encrypts all your card information using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction with Nets The total cost of your items purchased plus shipping fees as displayed on the web will be billed to your credit card. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.

All orders are shipped with either DHL or Fedex. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order on http://www.dhl.co or www.fedex.comAll delivery times are estimated depending on the carrier.

Timely delivery is based on the condition that the courier (DHL/Fedex) keeps day-to-day delivery schedules. Mismo.dk will not be held responsible for delays with the couriers. All delivery estimates are based upon Working/Business days. A more expedited delivery service is offered, however a higher rate will also be applied. Please note that the following delivery charges do not include import costs that may be due when the purchased goods reach the country of destination.

Shipping times vary based upon selection:

Standard: Next Day - Free
N/A - N/A

Standard: 2-5 days - €15.00
Express: 1-2 days - €30.00

Standard: 2-5 days - €20.00
Express: 1-2 days - €50.00 

Standard: 6-12 days - €25.00
Express: 2-3 days - €60.00

Hong Kong: 
Standard: 3-7 days - €25.00
Express: 2-3 days - €50.00

Standard: 6-9 days - €30.00
Express: 2-3 days - €60.00

Standard: 9-12 days - €40.00
Express: 3-6 days - €70.00

*All Shipping rates are subject to change based upon country

All products found on Mismo.dk are currently in stock unless the product is marked 'Out of Stock'. If you are interested in ordering an ‘Out of Stock' item, please contact us by email at: support@mismo.dk we will do our best to inform you where our products are available for purchase other than Mismo.dk. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.

The colours of products seen on Mismo.dk will depend on the monitor from which it is viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used. Please note that all Mismo products are made of natural leather and textiles of the highest quality. We would like to point out that vegetable tanned leather is a natural product and therefore can vary in colour and structure from product to product and from collection to collection. These minor variations in products should be viewed as a unique characteristic and not as a fault. Please be aware that natural and coated fabrics used in dark or very strong colours may be subject to transference of colour through rubbing, and the use of these products should be used with caution when in contact with light colours. All textiles have been given a water repellent surface, but are not water resistant. Note that all leathers are sensitive to rain and other wet spots.

All sizes on any product viewed on Mismo.dk are external sizes measured in cm.

We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

All products purchased from Mismo.dk have a 14 day return period from the date received by the customer. Discounted/sale items can only be returned for store credit. If for any reason you are dissatisfied with your purchase, simply return the goods in their original packaged condition. Only after the returned items have been received and approved by Mismo will the amount of the purchase price be refunded to the purchaser’s account. In the case of discounted/sale items, store credit will only be provided to the purchaser after the returned items have been received and approved by Mismo. Return shipping costs are the returner’s responsibility

Mismo provides a two year right to complaint according to the Sale of Goods Act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorised operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to Mismo.dk within a 14 day period. Subsequently, items may be returned for one of the following: repair, exchange, or if agreed upon, reimbursement.

1. Complete the Return Form with the following information:

• Order Number 

• Purchaser’s Name

• Choose Reason for Return

2. Ship the returned product(s) to Mismo together with:

• Completed Return Form • Original Invoice

3. Check your mail for further notice


If for any reason you are dissatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging (with hangtags, dustbag, etc.) within 14 days of receipt. Sale items can only be returned for store credit. To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging. Ship the item you want to return together with the original invoice, included in all purchases. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Returned products are the sender's responsibility until it reaches our warehouse. We will process returns shortly after receiving the package and notify you of further procedure via email. All returned products are examined and controlled by Mismo. Once your returned item has successfully been approved and received by Mismo, the purchase price will be refunded to your account. In the case of discounted/sale items: once your returned item has successfully been approved and received by Mismo, the purchase price will be issued to you as store credit. Import taxes, customs, duties, shipping costs will not be refunded, even if its a partial return. Please note that we do not accept packages sent by COD (Cash on Delivery).

If for any reason you wish to raise a claim on a purchased item, return the item to us with the Returns Form completed, as well as any other relevant details you can include about the claim. The original invoice must always be included to confirm that the return is within this the allotted timeframe. All goods are your responsibility until they reach our warehouse. We will examine your claim, and determine if it is due to: Natural Wear and Tear, Improper Use, Third-Party Interference, Natural Disasters, or damage unrelated to production or quality, in which case we will not replace or fix.  If applicable, we will offer to fix the claim or replace it with a new product if it is in stock. Fixing the product will always be the first option reviewed and we will inform you of our decision. Please note that packages can take up to 21 days to be delivered. Refunds can take up to 30 days to appear depending on your bank or card issuer. 

* We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to Mismo with complaints it must also be accompanied with the original invoice. In case of complaints, please contact: support@mismo.dk 

Mismo takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall.Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us:  support@mismo.dk

1. Select a gift card amount

2. Add the selected gift card amount to the cart and complete the check out process

3. You will receive an order confirmation on your purchase for your records

4. The virtual gift card will be sent directly to the inbox of the buyer after Mismo has captured the payment. From here the gift card can be forwarded to the intended receiver of the gift card.


Gift cards cannot be returned or exchanged for cash. All returned items that were paid for with a gift card will be refunded in the for of a newly issued gift card to you. For item(s) paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your gift card.


If your gift card exceeds the total order amount, the remaining balance will remain available on your gift card. All remaining balances exceeding the value of your gift card or store credit must be paid by Paypal, credit or debit card. You can use more than one gift card towards a purchase. You can check the balance of a gift card if you have created an account on the mismo website. If you don’t have an account you can send the gift card code to support@mismodk - and we will inform you of the balance. You cannot use use a gift card to buy gifts cards. You cannot purchase a gift card with a discount code applied. You can pay with a gift card in conjunction with a discount code.

If you order Goods from our site for delivery outside the EU, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to Mismo with complaints it must also be accompanied with the original invoice. In case of complaints, please contact: support@mismo.dk

Mismo does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for any reason, Mismo will contact you by e-mail. We do our best to display correct images, colours and prices however error might occur.

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.

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