Returns & Exchanges
MISMO gladly accept returns. We offer a 30-day return policy from the date of delivery.
All returns must be purchased from mismo.dk.
For orders placed within the EU, both returns and exchanges can be handled directly through our return portal. For orders outside the EU, we currently offer returns only through the portal. Should you wish to make an exchange, please contact our support team at support@mismo.dk and we will assist you.
How to make a return or exchange
If you would like to make a return or exchange please click here to proceed and you will be directed to our return portal.
1. Enter your order number and email in the return portal.
2. Select your preferred option (return or exchange, if applicable).
3. Follow the steps and submit your request.
When the form has been submitted, we will come back to you in a separate email with further instructions.
For exchange (only EU optional)
Please follow the steps within the portal choosing the exchange tab. You will be able to freely choose an exchange based on the full catalog, being same style in a different fabric or a completely different style. Should you opt for a different, more expensive style, you will be charged the difference at the end of the process. Choosing a less expensive product than the first and we’ll refund the difference.
Exchanges will be processed within 24 hours from the delivery date of the returned item at our warehouse. We offer one free exchange per order. Shipping costs for a second exchange will not be covered.´
Return conditions
Items must be returned in their original condition:
If parts of the original packaging are missing, a deduction may be applied.
Return Costs
Return shipping costs will be charged in the same currency as the purchase was made. Estimated return costs are:
Refunds
Once your return has been received and approved, we will process your refund to the original payment method.
Please note that refunds are processed in the original currency and may be affected by exchange rate fluctuations and bank fees.
Additional information
We do not accept returns sent via COD (Cash on Delivery).
If you choose to return the item using your own carrier, we recommend using a tracked and insured service, as we are not responsible for lost returns.
If something is not as it should be
If your item arrives damaged, or if you have received the wrong product, please contact us at support@mismo.dk within 14 days of delivery.
All items are carefully inspected before dispatch and packed to ensure they arrive in the best possible condition. However, if something has been overlooked, we will of course take responsibility.
To help us assess the issue quickly, we kindly ask you to include a few photos of the damage or error in your message. Once reviewed, we will guide you through the next steps and arrange a return or collection at no cost. Depending on the case, we will offer a repair, replacement, or full refund.
A MISMO bag is made to be used - and over time, that use will show. Should your bag need attention, whether it’s a worn zipper or a broken strap, we are here to help.
In a landscape increasingly defined by automation, we believe in direct and personal support. We stand by our products and handle every enquiry with care - whether it concerns maintenance, repair, or something unexpected.
All MISMO bags are covered by a 2-year warranty from the date of purchase against manufacturing faults. If an issue arises - such as stitching, hardware, or construction - we will arrange return shipping, carry out the repair, and return the bag to you free of charge. Please allow up to 6 weeks, depending on the nature of the repair.
Beyond the warranty period, we continue to assist with repairs whenever possible. Extending the life of each bag is a natural part of how we think about design, use, and responsibility. With proper care, our bags are made to last for many years.
That said, materials such as cotton canvas, jacquard weavings, and leather will naturally age and wear over time, and may eventually reach a point where repair is no longer the most meaningful way to extend their life.
If your bag requires attention, please contact us at support@mismo.dk, and we will find a solution together.
